Shipping Policy
SHIPPING & DELIVERY
At Beautiiful U, we are committed to offering the finest products. We currently serve the following destinations: USA (except for Hawaii).
Our dedicated team processes and dispatches orders from Monday to Friday, excluding public holidays. We typically ensure that orders are packed, processed, and sent off within 0-3 business days. After dispatch, you'll receive a confirmation email with the tracking information. Kindly wait up to 48 hours for the tracking details to reflect the latest status.
Incorrect Address Entries:
If you provide an incorrect shipping address and the items are returned to us by the shipping company, we will refund the cost of the items. However, we will not refund the original shipping charges. Please double-check your address during the checkout process to avoid any potential issues. If you realize an error post-purchase, reach out to us immediately at helpme@beautiifulu.com so we can attempt to rectify the situation before dispatch.
Delivery Confirmation:
At Beautiiful U, we rely on the shipping company's tracking system to confirm whether a package has been delivered to the recipient's address.
If the tracking information indicates that your package has been delivered, but you claim not to have received it, we will treat the package as having been successfully delivered.
In such cases, Beautiiful U will not be responsible for reimbursing or reshipping the items.
Before reaching out to us about missing packages, we strongly recommend:
- Checking with neighbors, family members, or other household members.
- Inspecting all potential delivery spots around your residence.
- Examining parcel lockers or any dedicated package receiving areas.
- Looking for a key or notice in your mailbox which might indicate the package is in a larger mailbox compartment or held at a local delivery point.
Guidance on Package Delivery and Claims:
- Package Delivery Confirmation: We at Beautiiful U understand the importance of receiving your orders safely and promptly. When a package is marked as delivered by our shipping partners, it signifies that the delivery responsibility has successfully shifted from our hands to yours.
- Support for Missing or Unreceived Packages: In the rare event you don't receive your package despite it being marked as delivered, we encourage you to first consult with your local shipping company or property management. Often, they can provide immediate assistance and information regarding the whereabouts of your package.
- Commitment to Fairness: We are committed to fairness and transparency in all our customer interactions. As part of this commitment, we diligently review all reports of undelivered packages. We aim to support our genuine customers while also safeguarding our business against the unlikely event of fraudulent claims.
- Your Understanding is Valued: By choosing Beautiiful U, you acknowledge and understand these terms. We take these steps to ensure a smooth, secure, and satisfactory shopping experience for all our valued customers.
Impact of Holidays on Delivery:
At Beautiiful U, our commitment to promptly delivering your orders is paramount. However, it's essential to note the potential impacts of holidays on our shipping timeline can influence the delivery process.
We genuinely appreciate your patience and understanding regarding potential delivery delays during holiday seasons. Rest assured, we always strive to get your orders to you as quickly as possible.